Support
Customer support
Email support at support@estimatefollowup.com. Include the email address used at checkout, the company name on the account, and a clear description of the issue. Do not send passwords, full card numbers, bank account numbers, Social Security numbers, or other sensitive information by email.
What support can help with
- Account access, sign-in, workspace, and dashboard questions.
- Billing, subscription, cancellation, duplicate charge, and receipt questions.
- Basic help using lead imports, lead tracking, Lead Rating, script drafts, scheduling, exports, and handoff tools.
- Bug reports, broken links, missing downloads, browser issues, or unexpected product behavior.
- Privacy, security, deletion, and account ownership requests.
Response times
Support is provided by email. We try to respond as quickly as reasonably practical, but response times are not guaranteed and may vary based on volume, weekends, holidays, provider outages, complexity, and whether account verification is needed. Critical billing or access issues should include "billing" or "access" in the subject line.
Account verification
For privacy and account security, support may require the request to come from the email address used at checkout or the signed-in account email. We may ask for limited billing details, transaction identifiers, or other non-sensitive information to confirm account ownership before making account, billing, deletion, or cancellation changes.
Browser and device notes
Some product features rely on browser storage, downloads, clipboard permissions, file uploads, calendar downloads, or third-party app behavior. If something does not work, include the browser name, device type, page URL, approximate time, and what button or action failed. Screenshots are helpful, but remove private customer data before sending them when possible.
Support not included
Estimate Followup Pro is self-serve. Standard support does not include custom CRM setup, done-for-you automation, custom software development, ad management, lead generation, call answering, dispatching, sales training, legal review, messaging compliance review, tax advice, accounting advice, or guaranteed business results.
Customer responsibilities
Customers are responsible for the accuracy of imported leads, the legality of contacting those leads, opt-out handling, staff access, account security, message review, calendar export use, and business decisions made from dashboard information. Support can explain how the tool works, but it cannot confirm whether a specific text, email, call, campaign, or lead list is legally compliant.
Billing and cancellation help
For cancellation or billing questions, email from the purchase email address and include the approximate charge date. Cancellation requests are handled according to the Refund and Cancellation Policy. Support cannot guarantee a cancellation will be processed before a renewal if the request is sent too close to the billing date.
Privacy or security concerns
For privacy, deletion, unauthorized access, or security concerns, email support@estimatefollowup.com with a concise description. If the issue involves sensitive information, do not include the sensitive data in the first email. We may ask for additional details through an appropriate channel.